Improved accuracy of subscription order reporting

Released: November 18, 2025

Subscription orders created through certain platforms (most commonly Stay.ai and similar apps) were not being flagged as subscriptions in our system because they don’t use our standard Recharge feeds. This caused subscription order counts, revenue, and related metrics to appear lower than reality.

We expanded the subscription detection logic to also recognize Shopify orders tagged as “subscription” by these alternative platforms. All subscription orders are now correctly identified regardless of the app used, so your subscription reporting is complete and matches what you see in Shopify.